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FAQ

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What are the heart icons throughout the site?
The heart icon lets you mark items as your favorites. They will be saved and can be revisited in My Account.

Do you have a physical store?
We do not have a physical store at this time. If you would like to visit a retail store in your area that carries Isaac's Designs products, please Contact Us and provide your zip code.

Are you Isaac's Designs for Wholesale Customers?
No, we are not affiliated with Isaac's Designs for Wholesale Customers. This site sells the Isaac's Designs brand and serves retail customers only. If you are a retail customer ordering 6 or more of the same item, please Contact Us for discount offers. And, if you are a wholesale customer with a resale license and tax exempt certificate, please visit www.IsaacsDesigns.com for assistance.

Can I shop on my phone or tablet? 
Yes! We have apps for iPhone/iPad and Android, as well as a mobile site.

How do I search for items?
Please use the Search Box on the Top Right of each page of our site. Simply type a keyword or phrase in the box to search and all applicable items will show. Be sure to Contact Us with any special requests. We have thousands of designs and may very well have options that are not currently online. 

 

How do I care for my decorated garment?
Care instructions for all apparel are located on the tags. Wash embellished garments inside-out and separate from delicates. Low heat wash and low heat dry are recommended. DO NOT IRON designs once adhered to your garment/accessory. Designs are applied to garments with heat so any ironing may melt the adhesive glue and stones can become displaced.

How long do the designs last?
Once pressed into your garment/accessory, designs last the life of your garment. DIY Iron On Designs should be used within 6 months of purchase. Store these designs flat in a dry location to ensure the design keeps its shape and elements remain in place.

When can I expect to receive my order?
Most items* ship within 1 business day of confirmed payment. Orders received Friday after 1 p.m. EST will ship the following Monday. All orders ship Standard unless you choose Priority and Express Shipping upon checkout.  

Once your order ships, you’ll receive an email with tracking information. Your order status may also always be viewed in My Account.

*Custom Designs and Specialized Orders have varied processing times. Estimated delivery is usually within 2-5 weeks of confirmed payment. Your in hand date will be discussed during the special order process to ensure we meet your time frame requirements.

Standard Shipping arrives within 3-5 business days / 5-9 business days for HI, AK, PR
Priority Shipping arrives within 2-3 business days / 4-5 business days for HI, AK, PR
Express Shipping arrives within 1-2 business days / 3-4 business days for HI, AK, PR

Where do I choose my shipping option?
Choose at checkout. All of your options will be available for review.

How do I track my shipment?
Visit My Orders to view the tracking information for each of your orders.

Do you charge sales tax?
Yes, in Florida. We're required to charge sales tax in any state where we have a physical presence.

What payment methods do you accept?
We accept: Paypal, Visa, MasterCard and American Express

How do I check my order status?
Go to My Account to find all of your order details.

How can I change the shipping address for an order I’ve already placed?
If your order within the USA has not yet shipped, you can change the shipping address in My Orders. Please Contact Us if you are changing an international shipping address.

Can I add an item to an order I’ve already completed?
Yes, you may add an item as long as your order has not shipped yet. We ship daily so please Contact Us as soon as possible to ensure we combine your itmes and adjust any applicable shipping rates. Order over $50 ship free.

Can I cancel my order?
Yes. As long as your order has not shipped you will be able to cancel a specific item or your entire purchase. Please visit My Orders. Custom Designs and Specialized Orders may not be cancelled after production has begun. Please Contact Us if you’ve ordered a custom design.

What is the Return/Exchange Policy? 
Our team takes pride in processing your order and is committed to making sure you have an excellent shopping experience. However, if you’re not satisfied with your purchase, for any reason, we’ll be pleased to assist you. 

Merchandise must be returned within 15 days of your purchase for an exchange. Be sure to include a printable Return/Exchange Form with specific instructions of your wishes. Items must be in their original condition and packaging - unused, unworn and unwashed. If you are mailing iron on designs please ensure that the package has a stable hard backing to prevent bending or damage. Designs that arrive in poor condition will not be processed for a refund/exchange.

EXCHANGES
Exchanges will be processed as soon as the item arrives and is inspected, usually within 2 business days. A trackable/insurable shipping method is highly recommended. First Class Shipping charges will be refunded if the exchange is due to our error.

May I return or exchange an Isaac's Designs item that I did not purchase here at Shop Isaac's Designs?
Processing a return or exchange for an item purchased elsewhere is not available. However, we would love to earn your patronage and assist you with a 10% discount offer for the re-creation of the item. A photo image of the item will need to be submitted by using our Contact Us Page and the item and/or design must be available in our current season offerings. 

How Can I Reach Customer Service
1. Submit: Contact Us Form
2. Email: help@shopisaacsdesignsl.com
3. Call: (844)426-2886

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